6 Keys of Assertive Communication

Communication is so important that it can make or break a relationship and is critical to success, and instantly reflects your self-esteem to listeners - for better or for worse. Assertive communication commands respect, projects confidence, and inspires influence. It is respectful, direct, honest, open, non-threatening and non-defensive. It is not demanding, aggressive, or manipulative.

Source: http://www.mentalhelp.net/poc/view_doc.php?type=doc&id=43170&cn=289

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